Have you ever noticed your water heater’s pilot light is on, but the burner just won’t ignite? It’s a frustrating situation that can leave you in a cold shower or scrambling for hot water. You’re not alone—many homeowners face this issue, and understanding why it happens can save you time and money.
Key Takeaways
- Water Heater Mechanics: Understanding how water heaters work is essential for diagnosing issues like a lit pilot light without the burner igniting.
- Role of the Pilot Light: The pilot light ignites the burner; a lit pilot indicates gas flow, but issues might lie within the burner assembly or thermostat.
- Common Problems: Typical causes for burner failure include gas blockages, faulty thermostats, dirty or damaged burner assemblies, and defective igniters.
- Troubleshooting Steps: Key areas to check are the thermocouple, gas supply, and burner assembly for blockages or misalignments.
- Professional Help: If troubleshooting fails, strong gas odors, strange noises, or visible leaks signal the need for a qualified technician.
- Choosing a Technician: When opting for professional help, check credentials, customer reviews, and expertise in specific water heater models to ensure reliable service.
Understanding Water Heater Operation
Understanding how water heaters operate helps identify issues like a pilot light that remains on while the burner doesn’t ignite. Recognizing these functionalities can save you both time and hassle.
How Water Heaters Function
Water heaters operate primarily using either gas or electricity. In gas models, the burner heats the water inside the tank. An automatic temperature control maintains water temperature. When the water cools to a specific point, the thermostat triggers the burner to ignite, bringing the temperature back up. If the burner doesn’t ignite despite the pilot light being on, check the gas supply, thermostat settings, or any obstructions in the burner assembly.





The Role of the Pilot Light
The pilot light serves as the ignition source for the burner in gas water heaters. When everything functions correctly, the pilot ignites the gas when the burner needs to heat the water. If your pilot light remains lit but the burner fails to ignite, it indicates that gas is flowing, but an issue likely exists within the burner assembly or thermostat. Inspect the burner for blockages or dirt buildup that may prevent ignition. Additionally, ensure the thermocouple functions properly, as it detects the pilot light’s presence and signals the burner to ignite.
Common Issues with Water Heaters
Understanding water heater issues can keep your showers warm and your mornings pleasant. The following sections outline the reasons why the pilot light might stay on but the burner fails to ignite.
Why the Pilot Light Might Stay On
The pilot light staying on shows that the ignition source is operational. You might see this in various situations:
- Thermocouple Functions: The thermocouple senses the heat from the pilot flame and signals the gas valve to stay open, ensuring the pilot remains lit.
- Gas Supply Present: The presence of gas means that the pilot can burn, but it doesn’t ensure that the burner can ignite.
- Ventilation: Adequate ventilation can affect combustion. If the vent is clear, the pilot may stay lit even if the burner isn’t performing.
Potential Causes for the Burner Not Igniting
When the burner fails to ignite, specific issues could be at play. Identifying these can guide you toward troubleshooting effectively:
- Gas Blockage: Check for gas blockages in the line leading to the burner. A clog could prevent gas from reaching the burner assembly.
- Faulty Thermostat: Examine the thermostat settings. A malfunction here might not signal the burner to fire up correctly.
- Dirty Burner Assembly: Inspect the burner assembly for dirt or debris. Cleaning it can improve ignition performance.
- Defective Igniter: If your water heater uses an electronic igniter, ensure it’s functioning. A faulty igniter requires replacement for proper operation.
Addressing these common issues helps restore your water heater’s functionality and keep your hot water flowing smoothly.





Troubleshooting Your Water Heater
Resolving issues with your water heater often requires systematic troubleshooting. Here are key areas to check that can help identify the problem when the pilot light stays on but the burner doesn’t ignite.
Checking the Thermocouple
Inspect the thermocouple, which detects whether the pilot light is burning. Make sure it’s clean and positioned correctly over the pilot flame. If it’s dirty, gently clean it with a soft cloth. If it’s misaligned, adjust its position so it properly senses the flame. A faulty thermocouple can stop gas flow to the burner, causing it to fail.
Inspecting the Gas Supply
Confirm that the gas supply is active. Check the gas valve is open; often, it’s a simple turn of the knob. Listen for hissing sounds, which indicate gas flow. If you smell gas, that’s a sign of a leak, and you should evacuate and contact a professional immediately. If the supply is good but the burner still doesn’t ignite, look for blockages in the gas line or call your gas provider.
Assessing the Burner Assembly
Examine the burner assembly for any visible blockages or buildup of dirt and debris. Clean the burner ports using a brush or compressed air. They should be free of obstructions to allow proper gas flow. If the assembly appears damaged or corroded, it may need replacement. Ensure that the connections are secure and tight, as loose fittings can prevent gas from reaching the burner.
When to Call a Professional
If your water heater’s pilot stays lit but the burner won’t fire up, it’s time to consider professional help. Certain signs indicate that the issue may be beyond your troubleshooting abilities.





Signs You Need Expert Help
- Persistent Issues: If you’ve gone through troubleshooting steps yet the burner remains unlit, it’s wise to seek assistance.
- Strong Gas Odors: A gas smell signals potential leaks or malfunctions. This poses a safety risk and requires immediate attention from a technician.
- Strange Noises: Unusual sounds, like rumbling or popping, may indicate a deeper internal problem. Don’t ignore these symptoms.
- Leakage: Water pooling around your heater or any visible drips points to severe issues that need professional evaluation.
- Look for Certifications: Opt for technicians with appropriate licenses and certifications. Qualifications demonstrate expertise in handling gas systems.
- Check Reviews: Research local services for customer reviews. Positive feedback reflects reliable service.
- Ask for Estimates: Get written estimates from several technicians. This provides a clear view of costs and services before making a decision.
- Inquire About Experience: Choose technicians who specialize in water heaters, especially those familiar with the brand and model you own.
Taking the step to engage an expert can ensure your water heater functions safely and effectively.
Conclusion
Dealing with a water heater that has a pilot light but no burner can be frustrating. By understanding the potential causes and following the troubleshooting steps, you can often get your water heater back in working order without too much hassle.
Remember to check the thermocouple and gas supply first since these are common culprits. If things still aren’t working after your efforts don’t hesitate to call in a professional. They can help ensure your water heater operates safely and efficiently. With a little patience and the right approach, you’ll be enjoying hot showers again in no time.
Frequently Asked Questions
Why is my water heater’s pilot light on but the burner won’t ignite?
The pilot light indicates that the ignition source is functioning. However, issues such as gas supply problems, faulty thermostats, or blockages in the burner assembly can prevent the burner from igniting.
How can I troubleshoot my water heater if the burner won’t ignite?
Start by checking the thermocouple for cleanliness and proper positioning, confirm that the gas supply is active, and inspect the burner assembly for dirt or blockages. Cleaning and securing connections may also help restore functionality.
When should I call a professional for my water heater issues?
Call a professional if you notice persistent burner problems, detect strong gas odors, hear strange noises, or see leaks around the heater. These signs may indicate a serious issue that requires expert assistance.
What common issues can cause a water heater burner to not ignite?
Common issues include gas blockages, a faulty thermostat, dirty burner assemblies, and defective igniters. Identifying these factors can help resolve the ignition problem and restore hot water supply.
How does a thermocouple affect my water heater?
The thermocouple detects the pilot light’s flame and controls gas flow to the burner. If it’s dirty or improperly positioned, it can prevent gas from reaching the burner, causing ignition failures.
Can I clean the burner assembly myself?
Yes, you can clean the burner assembly yourself. Make sure to turn off the gas supply and safely clean away any dirt or debris blocking the burner ports to ensure proper gas flow.

Hey, I’m Jake. I focus on cooling systems at Appliance Mastery, like fridges, freezers, and air conditioners.
I’ve worked in appliance repair for more than ten years and I’m certified through NASTeC. I’ve seen just about every fridge issue you can imagine.
My goal is to help you fix problems without stress. Whether it’s a freezer that won’t cool or an AC that keeps beeping, I’m here to walk you through it.