Why Won’t My Samsung Dishwasher Turn Off? Solutions and Repair Guide

Ever wondered why your Samsung dishwasher seems to have a mind of its own, refusing to turn off when you need it to? Picture this: after a long day, you load the dishes, press the power button, and… nothing. Frustrating, right? Don’t worry, you’re not alone in facing this puzzling situation.

Potential Causes of the Issue

When troubleshooting why your Samsung dishwasher isn’t turning off, several factors may be at play. Here are some common potential causes to consider:

  • Faulty Door Latch: If the door latch is defective or misaligned, the dishwasher may not register that the door is closed properly, causing it to stay on.
  • Control Panel Malfunction: A malfunctioning control panel or touchpad can prevent the dishwasher from responding to commands to turn off.
  • Water Inlet Valve Issue: Problems with the water inlet valve can disrupt the normal operation of the dishwasher, leading to issues with shutting off.
  • Timer or Control Board Problems: Issues with the timer or control board can hinder the dishwasher’s ability to complete its cycle and turn off as intended.
  • Faulty Power Button: A malfunctioning power button may not send the signal to shut down the dishwasher when pressed.

Before attempting any repairs, consider these possible causes and if necessary, seek professional help to diagnose and fix the issue.

Troubleshooting Steps

If your Samsung dishwasher is not turning off, here are some troubleshooting steps you can take:

  • Check the Door Latch: Ensure the door is fully closed and the latch is not damaged.
  • Inspect the Control Panel: Look for any signs of malfunction or error codes on the control panel display.
  • Examine the Water Inlet Valve: Make sure the water inlet valve is not clogged or faulty.
  • Investigate Timer or Control Board: Issues with the timer or control board could be causing the problem.
  • Test the Power Button: Check if the power button is functioning correctly.

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Taking these steps can help diagnose the issue with your Samsung dishwasher not turning off.

Contacting Samsung Customer Support

If you’ve tried all the troubleshooting steps and your Samsung dishwasher still won’t turn off, contact Samsung Customer Support for professional assistance. Here’s how you can reach them:

  • Phone: You can call Samsung’s customer service hotline at 1-800-SAMSUNG (1-800-726-7864). Be ready to provide your dishwasher’s model and serial numbers for faster help.
  • Online Chat: Visit Samsung’s official website and look for the live chat option to get in touch with a support representative instantly.
  • Email Support: If you prefer written communication, you can email Samsung’s support team at [email protected] and detail the issue you’re facing with your dishwasher.

Remember, Samsung’s customer support team is equipped to handle various appliance concerns, and they’ll guide you through the next steps to troubleshoot and resolve the issue with your dishwasher.

Considering Professional Repair Services

If you’ve tried all the troubleshooting steps and your Samsung dishwasher still won’t turn off, it might be time to consider professional repair services. Here’s why it could be beneficial for you:

  • Expertise: Professionals have the training and experience to diagnose and fix complex appliance issues efficiently.
  • Guarantee: Many repair services offer warranties on their work, giving you peace of mind that the problem will be properly resolved.
  • Time-Saving: Instead of spending hours trying to fix the dishwasher yourself, a professional can quickly identify the root cause and implement the necessary repairs.
  • Safety: Working with appliances can be dangerous if you are not experienced. Professional repair services ensure the safety of you and your home.

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When looking for a repair service, consider the following tips:

  • Research: Look for reputable repair companies with positive reviews and a proven track record in fixing dishwashers.
  • Quotes: Get quotes from multiple providers to compare prices and services offered.
  • Certifications: Ensure that the technicians are certified and have the necessary qualifications to work on Samsung dishwashers.

By opting for professional repair services, you can avoid further damage to your dishwasher and enjoy the convenience of a fully functional appliance in no time.


That’s it for troubleshooting your Samsung dishwasher that won’t turn off. Remember to reach out to Samsung Customer Support if needed. If the problem persists, it’s wise to consider professional repair services for a quick and efficient solution. Choosing a reputable repair company with certified technicians can save you time and ensure your dishwasher is back to its optimal performance. Don’t hesitate to seek expert help to avoid any further issues and enjoy a fully functional dishwasher in no time.

Frequently Asked Questions

Why is my Samsung dishwasher not turning off?

The Samsung dishwasher may not turn off due to a faulty control panel. To troubleshoot, check for any debris or damage on the control panel. If the issue persists, contact Samsung Customer Support for further assistance.

Should I attempt to repair the Samsung dishwasher myself?

It is not recommended to attempt repairs if you are not familiar with dishwasher components. DIY repairs can void warranties and lead to further damage. Contact Samsung Customer Support or professional repair services for safe and effective solutions.

How do I select a reliable repair service for my Samsung dishwasher?

When choosing a repair service, research reputable companies, read reviews, and request quotes. Ensure the technicians are experienced and certified to work on Samsung dishwashers. Professional repair services offer expertise, guarantees, and time-saving benefits for fixing your dishwasher efficiently.

Charlie Thomson is Appliance Mastery's expert on laundry appliances. With a degree in mechanical engineering and over 8 years of experience in the appliance repair industry, Charlie is a go-to resource for homeowners who want to tackle common issues with their washing machines, dryers, and dishwashers.

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